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Tools · Know Your Numbers

Know your numbers.
Know what they mean.

A bank, a buyer or an investor will judge you on a short list of numbers. Most owners can't produce them on demand, and plenty of the ones who can are reading them wrong. Find yours below and run it. Free, no signup, and nothing you type leaves your browser.

Find my number ↓ All Countabl tools

Revenue Quality

Is the top line real? Does it stay?

Revenue Growth Rate

How fast the top line is growing. It sets the ceiling on what the business is worth.

(Current Period − Prior Period) ÷ Prior Period

Where you want to land weak → strong

What to know

Where it breaks. Comparing ARR growth to revenue growth and calling it the same number. Pick one, label it, use it consistently in every document.

Worth knowing. Private B2B SaaS median: 22% (SaaS Capital, CY-2025). Bootstrapped 20%, equity-backed 25%.

Every business

CAGR

Several uneven years turned into one average yearly rate. What a buyer uses when growth is lumpy.

(Ending ÷ Beginning)^(1 ÷ Years) − 1

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. CAGR hides a bad most-recent year. If last year was flat, the buyer will find it — show the year-by-year alongside.

Worth knowing. Use for 3+ year histories. Below 3 years, show the actual years — CAGR on two points is theater.

Every business

MRR / ARR

What you have under contract, not what you happened to bill.

ARR = Normalized MRR at period end × 12

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. The accrual trap from the deck lives here. A 12-month prepay is 1/12 of that cash per month — booking it as one month of revenue inflates ARR and is caught in the first hour of diligence.

Worth knowing. Count only committed, recurring contracts. Exclude one-time fees, services, and usage overage above committed minimums.

Software

ARR Bridge (Waterfall)

Where the growth came from. Investors ask for this before they ask for anything else.

Opening ARR + New + Expansion − Contraction − Churn = Closing ARR

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Netting expansion against churn. They are different diagnoses — expansion masking heavy churn is a leaky bucket priced as a growth story.

Worth knowing. Four components, always. If you can only produce net growth, that itself is the finding.

Software

Net Revenue Retention

Whether the customers you already have spend more this year than last, before a single new sale.

Cohort Revenue Today ÷ Same Cohort 12 Months Ago

Where you want to land weak → strong

What to know

Where it breaks. Including new logos in the cohort. The cohort is frozen at day one; only what happened to those customers counts.

Worth knowing. Bootstrapped $3–20M ARR median 103% (SaaS Capital 2026). Self-serve/PLG runs far lower — ChartMogul median 82%.

Software

Gross Revenue Retention

The same measure with upgrades stripped out — how much of last year's revenue you simply kept. It can never top 100%.

(Cohort Start − Contraction − Churn) ÷ Cohort Start

Where you want to land weak → strong

What to know

Where it breaks. Leading with NRR and never showing GRR. A sophisticated investor asks for GRR specifically because it's the number you can't dress up.

Worth knowing. Median 84%, down from 88% (Benchmarkit/Aleph, CY-2025). Enterprise 91%, sub-$5K ACV 80%.

Software

Customer (Logo) Churn

How many customers you lose in a period, regardless of how big they were.

Customers Lost in Period ÷ Customers at Period Start

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Measuring monthly and multiplying by 12. Churn compounds — annualize as 1 − (1 − monthly)^12.

Worth knowing. Logo churn runs higher than revenue churn — small accounts leave first. Enterprise implies ≤9%/yr; sub-$5K ACV closer to 20%.

Software · Professional services & agencies

Customer Concentration

Your single largest risk factor, and the one most likely to restructure your deal.

Largest Customer Revenue ÷ Total Revenue (repeat for top 5, top 10)

Where you want to land weak → strong

What to know

Where it breaks. Thinking this only costs you multiple. It more often costs you deal structure — 30–50% of price pushed into a 24-month earnout tied to that customer staying.

Worth knowing. Above 20%, buyers discount the concentrated slice of EBITDA separately at a lower multiple and blend. Above 30%, expect earnout and escrow, not just a lower price.

Professional services & agencies · Construction & trades · +3: Logistics, Manufacturing, Non-profits

Recurring Revenue Mix

How much of next year's revenue is already under contract. Buyers pay more for it.

Recurring Revenue ÷ Total Revenue

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Calling repeat customers 'recurring.' Recurring means contracted. A customer who happens to reorder is repeat revenue — a real asset, but it prices differently.

Worth knowing. Contracted and recurring is worth multiples of project or one-time revenue at the same dollar amount.

Software · Professional services & agencies

WIP: Over- and Under-Billing

Whether the cash in your bank is yours yet, and whether a job is gaining or fading while you can still do something about it.

% Complete = Cost to Date ÷ Est. Total Cost · Earned = % × Contract · Over/(Under) = Billed − Earned

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Treating a healthy cash balance as profit when it is over-billing — customer money for work you have not performed. Contractors spend it and hit the back half of the job with no funding. The mirror error is never updating estimated cost at completion, which hides job fade until it is unrecoverable.

Worth knowing. GAAP percentage-of-completion applied operationally. Surety underwriters conventionally treat aggregate under-billings above about 1% of annual revenue, or any single job under-billed by more than 10% of contract value, as a red flag. Underwriting convention, not published data.

Construction & trades · Professional services & agencies · +1: Manufacturing

Margin & Profitability

What's left, and which earnings number they'll use against you.

Gross Margin

What's left after the cost of delivering the sale, to fund everything else. The line most often miscalculated in small-business books.

(Revenue − COGS) ÷ Revenue

Where you want to land weak → strong

What to know

Where it breaks. Hosting, direct labor, support, and delivery software belong in COGS — not OpEx. Moving them up inflates gross margin and is the first thing a diligence team re-maps.

Worth knowing. SaaS software median 80%, blended 76% (CY-2025). Services ~30%. Retail/ecommerce ~33–35%. Usage-based pricing 62%.

Every business

Contribution Margin

What the next dollar of sales leaves you. This is the number that sets your prices.

(Revenue − All Variable Costs) ÷ Revenue

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Treating gross margin and contribution margin as synonyms. Contribution margin also strips variable selling costs — commissions, payment processing, shipping.

Worth knowing. Run it per product, per channel, per customer segment. The blended number hides the loser.

Retail & e-commerce · Manufacturing · +1: Restaurants & hospitality

EBITDA & EBITDA Margin

The earnings base most buyers and every lender start from.

Net Income + Interest + Taxes + Depreciation + Amortization · Margin = EBITDA ÷ Revenue

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Adding back depreciation in a capex-heavy business as if it were free. If equipment genuinely must be replaced, sophisticated buyers deduct maintenance capex right back out.

Worth knowing. SBA underwriting starts from EBITDA, then deducts cash taxes, owner distributions and unfinanced capex to reach cash flow available for debt service. Your debt capacity is built on that lower figure, not on raw EBITDA.

Every business

Adjusted EBITDA

EBITDA with the one-offs stripped out, plus the add-backs a buyer will fight you on.

EBITDA + Documented Non-Recurring & Non-Operating Items

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Building an add-back schedule you can't source. A quality-of-earnings review tests each line — undocumented add-backs don't get negotiated down, they get removed.

Worth knowing. Every add-back needs a document behind it. Standard: one-time legal, flood/disaster, above-market related-party rent. Contested: travel, meals, family payroll, club dues.

Every business

Seller's Discretionary Earnings (SDE)

What one working owner takes home. Small-business buyers price off this, not EBITDA.

Pre-tax Net Income + One Owner's Full Comp + Interest + D&A + Discretionary + Non-Recurring

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. The most expensive mistake on this sheet — see #45. SDE and EBITDA multiples are not interchangeable.

Worth knowing. Convention switches on enterprise value, not revenue: under ~$2M EV use SDE; $2–3M EV is the transition zone where both appear; $3M+ EV use EBITDA. Brokers follow this split in their own reporting.

Every business

Operating & Net Margin

What's left after running the business, and what's left after interest and tax as well.

Operating = Operating Income ÷ Revenue · Net = Net Income ÷ Revenue

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Presenting net margin to a lender who is underwriting to EBITDA, or to an investor who is underwriting to operating leverage. Know which audience wants which line.

Worth knowing. Operating margin is the cleaner comparison across companies; net margin is distorted by capital structure and tax posture.

Every business

Break-Even Revenue

The revenue level where you stop losing money. Every owner should know it to the dollar.

Fixed Costs ÷ Contribution Margin %

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Using gross margin instead of contribution margin, which understates the break-even point and makes the plan look safer than it is.

Worth knowing. Recalculate after every material hire or lease. It moves more than people expect.

Every business

OpEx by Function (% of Revenue)

Where the money goes, split by function. If your books can't produce that split, that is itself the finding.

Department Spend ÷ Revenue, for S&M · R&D · G&A

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Payroll landing in one undifferentiated bucket. Until people are mapped to departments, no forecast built on this is defensible.

Worth knowing. SaaS medians (CY-2024): S&M 37%, R&D 34%, G&A 24%. VC-backed run S&M ~47%; PE-backed ~33%. These are separate medians from a VC-weighted panel — they are not a budget, and they do not sum to a viable cost structure for a bootstrapped company.

Non-profits

Program Expense Ratio

The share of every dollar spent that reached the mission rather than overhead and fundraising.

Program Service Expenses ÷ Total Expenses

Where you want to land weak → strong

What to know

Where it breaks. Starving real infrastructure to move this ratio. Underpaying finance and technology to look efficient is the overhead myth, and it shows up two years later as a failed audit or a lost grant. The ratio measures allocation, not effectiveness.

Worth knowing. BBB Wise Giving Alliance Standard 8 requires at least 65% of total expenses on program activities. Charity Navigator's finance score rewards materially higher — around 75% and up. Both read the figure off the Form 990 functional expense statement, so the allocation you book is the allocation you are judged on.

Watch. Whether your allocation method between program, management and fundraising is documented and applied consistently. An auditor will ask.

Non-profits

Unit Economics

What a customer costs. What one returns. How fast.

Customer Acquisition Cost

What it costs to win one new customer. Most other efficiency numbers sit on top of it.

Total Sales & Marketing Spend ÷ New Customers Acquired (same period)

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Excluding salaries and loaded comp — counting only ad spend. Fully-loaded CAC includes the people, their benefits, and the tools.

Worth knowing. Median new-customer CAC ratio: $2.00 of S&M per $1 of new ARR (software). There is no cross-industry CAC benchmark — a home-services business and a software business have nothing comparable here, so track your own trend and compare only within your industry.

Software · Retail & e-commerce

CAC Payback Period

How long until a customer pays back what you spent to get them. The efficiency number with real data behind it.

CAC ÷ (New-Customer Monthly ARPA × Gross Margin %) → months

Where you want to land weak → strong

What to know

Where it breaks. Omitting gross margin. Paying back on revenue rather than gross profit understates payback by roughly a quarter.

Worth knowing. Median 16 months, top quartile ≤6 (Aleph/Benchmarkit, CY-2025). SMB ACV ~11 months; enterprise ~22. Both terms must be per-customer or both aggregate — mixing them yields a meaningless number. Tiers are at-scale norms; read them against your ACV segment, not instead of it.

Software · Retail & e-commerce

Lifetime Value

What a customer is worth before they leave.

(Monthly ARPA × Gross Margin %) ÷ Monthly Revenue Churn Rate

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Using revenue instead of gross profit, and a churn rate borrowed from a benchmark rather than your own cohorts. Both inflate LTV, and they compound.

Worth knowing. ARPA and churn must be on the same period — monthly with monthly, annual with annual. Use revenue churn, not logo churn. Only meaningful with real churn history; below ~18 months it is a projection, not a measurement. If NRR exceeds 100% the formula breaks down entirely.

Software · Retail & e-commerce

LTV : CAC

Whether your growth engine makes money or just spends it.

LTV ÷ CAC

Where you want to land weak → strong

What to know

Where it breaks. Leading with LTV:CAC in a pitch. Sophisticated investors discount it precisely because both inputs are assumption-heavy — lead with CAC payback instead.

Worth knowing. A rule of thumb, not benchmark data — the 3:1 convention comes from a survey panel. Above 5× may signal underinvestment in growth.

Software · Retail & e-commerce

SaaS Magic Number

How much revenue each sales-and-marketing dollar buys.

(Current Qtr Revenue − Prior Qtr Revenue) × 4 ÷ Prior Qtr S&M Spend

Where you want to land weak → strong

What to know

Where it breaks. Running it on a single quarter. It's noisy — use a trailing four-quarter view before drawing a conclusion.

Worth knowing. Median 1.37 (CY-2025), up from 0.94 — first time above 1.0 in four years. 75th percentile 2.14.

Software

Burn Multiple

How many dollars you burn to add one dollar of recurring revenue.

Net Cash Burn ÷ Net New ARR

Where you want to land weak → strong

What to know

Where it breaks. Using gross burn. The multiple is defined on net burn — gross overstates it and makes an efficient company look wasteful.

Worth knowing. Tiers are David Sacks / Craft Ventures: <1× amazing, 1–1.5× great, 1.5–2× good, 2–3× suspect, >3× bad. These are at-scale norms — early stage naturally runs higher, ~3.4× at $0–1M ARR falling to ~1.4× by $25–50M. Read the tiers against your stage, not instead of it.

Software

Rule of 40

Growth plus profit in a single score. Stops fast growth from hiding heavy losses.

Revenue Growth % + EBITDA Margin %

Where you want to land weak → strong

What to know

Where it breaks. Mixing an ARR growth rate with a GAAP EBITDA margin. Both terms must come from the same basis, or the score is meaningless.

Worth knowing. Median 25% (CY-2025) — more than half the market is below the line. Top quartile 43%+. Only becomes meaningful around $20M ARR; below that it's volatile.

Software

Revenue per Employee

How much revenue each person on the payroll supports. No accounting cleanup needed to work it out.

Revenue (or ARR) ÷ Full-Time Equivalents

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Counting contractors inconsistently between periods, which manufactures a trend that isn't there.

Worth knowing. Private SaaS median $141K ARR/FTE (SaaS Capital 2026); $1–3M ARR ~$110K, bootstrapped higher at every band. Those figures are software-only. For a business that resells materials or subcontracts, revenue per employee flatters badly — use Labor Efficiency Ratio instead, which measures gross profit per labor dollar.

Professional services & agencies · Software · +1: Logistics

Fully-Loaded Cost of a Hire

What a role costs once you count everything past salary. Put it next to every hiring decision.

Base + Payroll Taxes + Benefits + Tools + Space + Recruiting Amortized

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Forecasting headcount at base salary. Across ten hires that understates burn by roughly three extra salaries.

Worth knowing. Typically 1.25–1.4× base salary. Run it before the offer, not after the first payroll.

Every business

Cost to Raise a Dollar

What it costs to bring in the next contributed dollar.

Fundraising Expenses ÷ Contributions Raised

Where you want to land weak → strong

What to know

Where it breaks. Judging a new donor-acquisition program on first-year cost. Acquisition is bought at a loss and repaid over the donor's lifetime; measuring year one alone kills the programs that would have funded you in year five.

Worth knowing. BBB Wise Giving Alliance Standard 9 sets the ceiling at 35 cents per dollar of related contributions. Channels differ enormously underneath any blended figure — a major-gift program and a cold direct-mail acquisition campaign are not comparable, and averaging them hides both.

Watch. Cost per channel, not blended. And whether the denominator includes the grants you would have received anyway.

Non-profits

Cash & Liquidity

Cash is the only thing that runs out. These see it coming.

Gross Burn & Net Burn

The two burn numbers. When someone says burn they usually mean net, so confirm which.

Gross = Total Cash Out · Net = Cash Out − Cash In

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Quoting gross when asked for net, or averaging a quarter that included an annual prepay. Show the monthly series.

Worth knowing. Compute from the bank, not the P&L. Burn is a cash concept.

Every business

Runway

Months until the cash reaches zero at your current rate. The number every board meeting opens with.

Cash on Hand ÷ Average Monthly Net Burn

Where you want to land weak → strong

What to know

Where it breaks. Ignoring committed but unspent obligations — signed leases, annual software renewals, severance. Real runway is shorter than the arithmetic.

Worth knowing. Use a trailing 3-month average burn, and state whether the figure is before or after any planned raise. If you are cash-flow positive, report it as not applicable rather than as a negative number.

Non-profits

Free Cash Flow

Cash left after keeping the lights on. This is what a buyer is buying.

Operating Cash Flow − Capital Expenditures

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Presenting EBITDA as if it were cash. In a working-capital-hungry or capex-heavy business the two diverge sharply.

Worth knowing. The gap between EBITDA and FCF is where working capital and capex intensity show up. Buyers look at both.

Every business

Days Sales Outstanding

How long your cash sits with customers.

(Accounts Receivable ÷ Revenue) × Days in Period

Where you want to land weak → strong

What to know

Where it breaks. Averaging DSO across a book with one very large slow payer. Look at the aging, not just the average.

Worth knowing. Small business target 15–30 days. Cross-industry median ~36. The AR triage red flag — items over 60 days — lives here.

Healthcare · Construction & trades · +2: Professional services & agencies, Logistics

Days Payable Outstanding

How long you hold vendor cash. Free financing, until it isn't.

(Accounts Payable ÷ COGS) × Days in Period

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Stretching DPO right before a sale. The working capital peg (#46) is built on your normal behavior, so you hand the benefit straight back at close.

Worth knowing. Read alongside DSO. Paying in 20 while collecting in 50 is a self-inflicted cash squeeze.

Construction & trades · Retail & e-commerce · +2: Manufacturing, Restaurants & hospitality

Days Inventory / Inventory Turns

How long your cash sits on a shelf. Usually the biggest lever a product business has.

DIO = (Inventory ÷ COGS) × Days · Turns = COGS ÷ Average Inventory

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Carrying obsolete inventory at cost. It flatters turns and the balance sheet, and gets written down in diligence.

Worth knowing. Highly industry-specific. Track your own trend before comparing to anyone else's.

Retail & e-commerce · Restaurants & hospitality · +1: Manufacturing

Cash Conversion Cycle

Days between paying out and getting paid. Go negative and your customers fund you.

DIO + DSO − DPO

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Benchmarking against public-company data. SMB working capital is structurally worse — weaker collections and less supplier leverage. Use it for shape, not as a target.

Worth knowing. Broad US baseline ~32 days. Software runs near zero or negative; distribution 35–65; manufacturing 50–90; construction 60–120.

Retail & e-commerce · Manufacturing · +1: Construction & trades

Working Capital & Current Ratio

Whether what you own covers what falls due in the next twelve months.

WC = Current Assets − Current Liabilities · Ratio = CA ÷ CL

Where you want to land weak → strong

What to know

Where it breaks. Counting undrawn credit line availability as a current asset. It isn't one, and the drawn balance is a current liability.

Worth knowing. Lenders treat 1.0 as the floor; 1.5+ reads as comfortable.

Every business

Quick Ratio (Acid Test)

Current ratio counting only what you could turn to cash this quarter. Inventory and prepaids are out.

(Cash + Marketable Securities + AR) ÷ Current Liabilities

Where you want to land weak → strong

What to know

Where it breaks. Including receivables over 90 days. If they're not collectible this quarter they don't belong in a liquidity test.

Worth knowing. Lenders want ≥1.0. The gap between your current and quick ratio is the size of your inventory bet.

Every business

GMROI

How much gross profit a dollar of inventory earns you in a year, and so which categories deserve your open-to-buy dollars.

GMROI = Annual Gross Margin $ ÷ Average Inventory at Cost

Where you want to land weak → strong

What to know

Where it breaks. Using average inventory at retail rather than at cost in the denominator. That deflates GMROI by roughly your margin percentage and makes every category look like a failure. Second: a single point-in-time inventory figure instead of a twelve-month average, which wrecks the number for any seasonal retailer.

Worth knowing. $2.00 is the common healthy floor but it is heavily category-dependent. Retail Owners Institute five-year averages: apparel $1.50–$3.00 · specialty $3.00–$15.00 · furniture $2.00–$4.42 · consumer electronics $5.00+ (appliances $2.30) · health and beauty $2.85–$6.67 · motor vehicles $0.59–$3.19. Directional — the underlying data is undated.

Retail & e-commerce

Inventory Carrying Cost

What holding inventory costs you per year, and how much cash sits trapped in the slow half of it.

Carrying Cost % = (Capital + Storage + Service + Risk) ÷ Average Inventory Value

Where you want to land weak → strong

What to know

Where it breaks. Counting only warehouse rent. The capital cost — what that money would otherwise earn, or what your line of credit charges — is usually the largest single component and is almost always omitted, which makes over-stocking look free. At a 25% carrying cost, $200K of excess inventory costs you $50K a year.

Worth knowing. Carrying costs run 20–30% of average inventory value per year, attributed to the Institute for Supply Management. Retail shrink runs 1.4–1.6% of sales per the NRF/LPRC National Retail Security Survey — note the most-cited figure is 2022 data published in 2023.

Retail & e-commerce · Manufacturing

Months of Operating Reserve

How long you would last if the money stopped arriving.

Unrestricted, Undesignated Net Assets ÷ Average Monthly Operating Expenses

Where you want to land weak → strong

What to know

Where it breaks. Counting restricted net assets as reserve. Money a donor designated for a purpose is not available to make payroll, and treating it as though it were is the most common way a non-profit discovers it is illiquid.

Worth knowing. Three to six months is the range most often cited, and many funders ask for it directly. The National Council of Nonprofits is explicit that a single universal standard is a myth — the right level depends on how volatile and how restricted your revenue is. A grant-reimbursement organization needs more than one with recurring unrestricted giving.

Watch. Whether the board has adopted a written reserve policy naming a target and the conditions for drawing on it. Without one, the reserve gets spent by default rather than by decision.

Non-profits

Lender Diligence

One question, asked six ways: can you cover the debt?

Debt Service Coverage Ratio

The single number that decides whether a bank lends. Everything else is supporting material.

EBITDA ÷ Total Annual Debt Service (principal + interest)

Where you want to land weak → strong

What to know

Where it breaks. Using net income instead of EBITDA, or forgetting that the new debt is included in the denominator. You're proving you can cover the loan you don't have yet.

Worth knowing. Per SOP 50 10 8 (Procedural Notice 5000-875701, eff. Mar 1, 2026): 7(a) Small Loans — now defined as ≤$350K, lowered from $500K — require 1.10:1 historical and/or projected. Change of ownership 1.15:1 through Sep 30, 2026. Conventional banks typically want 1.20–1.25×. SBA 504 SOP floor is 1.1:1; CDCs underwrite to 1.15–1.25×. Note the bank starts at EBITDA then deducts cash taxes, owner distributions and unfinanced capex — your DSCR will come out lower than raw EBITDA implies.

Watch. SOP 50 10 8.1 takes effect Oct 1, 2026: acquisition and owner-buyout loans move to 1.25×, and post-closing projections are no longer permitted — coverage must come from the last fiscal year end or a two-year average. A deal financeable on or before Sep 30, 2026 may not be financeable after it. The trigger is the SBA loan number issuance date, not the application date.

Every business

Global DSCR

The same coverage test, counting your household income and debts alongside the company's. On any loan you personally guarantee, this is the one that decides it.

(Business + Personal + Affiliate Cash Flow) ÷ (All Business + All Personal Debt Service)

Where you want to land weak → strong

What to know

Where it breaks. Preparing the business file and ignoring the personal one. A clean company with a stretched personal balance sheet still gets declined.

Worth knowing. SBA baseline 1.15×; most lenders want 1.25×+. Income side includes owner and spouse W-2, net rental, dividends. Debt side includes personal mortgage, autos, student loans, card minimums, support obligations — verified against credit reports and three years of personal returns.

Watch. Owner-compensation add-backs now face a global cash flow test — the salary you claim you can live on must reconcile to your documented personal expenses. Aggressive comp add-backs now fail twice.

Every business

Fixed Charge Coverage Ratio

The covenant most likely to trip a business that is paying every bill on time.

(EBITDA + Rent − Unfinanced Capex − Cash Taxes − Owner Distributions) ÷ (Interest + Mandatory Principal + Rent)

Where you want to land weak → strong

What to know

Where it breaks. Reading the number and not the definition. Owner distributions are often pulled into 'fixed charges' by the credit agreement — check the contract language, not the ratio.

Worth knowing. Typical covenant 1.0–1.25×. Definitions vary by credit agreement — leases, preferred dividends and insurance premiums are often pulled in. Whatever sits in the denominator must be added back in the numerator, or you penalize the same dollar twice.

Every business

Interest Coverage Ratio

How many times earnings cover interest alone. Matters most on revolvers and interest-only structures.

EBIT ÷ Interest Expense

Where you want to land weak → strong

What to know

Where it breaks. Relying on it for amortizing term debt, where DSCR and FCCR dominate because they include principal.

Worth knowing. Covenant floors commonly set at 2.0×. Below 1.5× reads as distress.

Every business

Debt-to-EBITDA (Leverage)

How many years of earnings it would take to repay all debt. Sets your remaining borrowing capacity.

Total Interest-Bearing Debt ÷ EBITDA

Where you want to land weak → strong

What to know

Where it breaks. Excluding capital leases and seller notes. Lenders include them; your internal number should too.

Worth knowing. Below 3.0× reads as healthy for SMB bank lending. Above ~3.5×, conventional lenders generally want sponsor equity or subordinated debt. This is strong convention rather than a published rule.

Every business

Debt-to-Equity

How much of your business other people financed.

Total Liabilities ÷ Owner's Equity

Where you want to land weak → strong

What to know

Where it breaks. A negative equity balance from years of distributions exceeding earnings. Common, fixable, and much better explained by you than discovered by them.

Worth knowing. Above 2.0 reads as higher risk in SBA lender guidance, though lenders tolerate more of it in a startup or a business in a growth phase. Debt-to-net-worth below 1.0 reads as stable. With negative equity the ratio is meaningless — report the equity deficit itself, not the ratio.

Every business

Valuation & Exit

From the headline multiple to what hits your account.

Enterprise Value from a Multiple

The headline price. Only ever as good as the earnings underneath it.

EV = Earnings Base × Multiple

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Borrowing a multiple from the wrong dataset. PE-sponsored deals ≥$10M run 6.4×+ — applying that to a $2M-EBITDA business is the classic and most expensive error on this sheet.

Worth knowing. Broker-intermediated deals (IBBA Q1 2026): <$500K → 2.0× SDE · $500K–1M → 2.8× SDE · $1–2M → 3.0× SDE · $2–5M → 4.0× EBITDA · $5–50M → 4.5× EBITDA. BizBuySell Q1 2026, 2,345 closed deals: 2.7× SDE, median price $350K.

Every business

EV → Equity Value Bridge

What reaches your account. Never the headline number.

Equity Value = EV + Cash − Debt ± Working Capital Adjustment

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Planning your life around enterprise value. A '$30M deal' routinely becomes $20M cash at close, $5M earnout, $3M escrow, $2M seller note.

Worth knowing. Deals are structured cash-free, debt-free. Then subtract escrow, holdback, earnout, and seller note to get cash at close.

Every business

Revenue Multiple

The fallback when there are no earnings to price.

EV ÷ Annual Revenue

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Reaching for a revenue multiple because the EBITDA multiple is unflattering. Buyers notice, and it signals the earnings won't survive scrutiny.

Worth knowing. SMB five-year average ~0.67× revenue. Used seriously only for high-growth recurring-revenue businesses.

Every business

The SDE / EBITDA Multiple Trap

Why two multiples that look different can be the identical price. The most common valuation error.

EBITDA = SDE − Market-Rate Owner Compensation

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Anchoring on the larger multiple. Ask any advisor quoting a multiple: 'of SDE, or of EBITDA?'

Worth knowing. Worked example: $1M SDE with $250K owner comp = $750K EBITDA. 3× SDE = $3M. 4× EBITDA = $3M. Same price. The EBITDA multiple only looks higher because the base is smaller.

Watch. Applying an EBITDA multiple you read online to your SDE overvalues the business by roughly a third. Always confirm which base a quoted multiple refers to before you anchor on a number.

Every business

Net Working Capital Peg

The target working capital you must deliver at close. Present in roughly 95% of private-target deals.

NWC = (AR + Inventory + Prepaid) − (AP + Accrued Payroll + Accrued OpEx)

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Sprinting to collect AR and stretch AP before close. The peg is built from your own historicals, so you deliver below a normal-behavior target and pay the difference back — the adjustment that surprises sellers most.

Worth knowing. Usually set as a trailing 12-month average of monthly NWC (~70% of deals). Collars of ±5–10% create a no-adjustment zone. Final true-up lands 60–90 days after close.

Every business

Dilution & Post-Money Ownership

What you own after the round. Fully diluted, including the option pool.

Post-Money = Pre-Money + Amount Raised · Your % = Your Shares ÷ Fully-Diluted Shares

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Computing ownership on issued shares rather than fully-diluted. Options, warrants, and SAFEs all convert.

Worth knowing. If the pool is created pre-money, the existing shareholders fund it alone — an effective additional dilution the headline valuation hides.

Software

Liquidation Preference Waterfall

Who gets paid first at a sale, and how much is left for common stock — usually you and your team.

Non-participating: max(Pref × Invested, Pro-Rata) · Participating: (Pref × Invested) + Pro-Rata of Remainder

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Assuming a headline valuation translates proportionally to founder proceeds. With a preference stack, a mid-range exit can return far less to common than the ownership percentage implies.

Worth knowing. Run the waterfall at several exit values before signing, not after receiving an offer. Participating preferred and stacked preferences change the answer sharply at lower exit prices.

Software

Forecast Discipline

Is your forecast a tool, or a wish?

Budget vs. Actual Variance

Whether your forecast is a tool or a wish. Investors read it as a management competence test.

(Actual − Budget) ÷ Budget

Where you want to land weak → strong

What to know

Where it breaks. Revising the budget to match the actuals. That erases the only signal the exercise produces.

Worth knowing. Run it monthly by department. The pattern of variance matters more than any single month.

Non-profits

Forecast Accuracy

Your track record at predicting your own business. It's what makes the next forecast credible.

1 − |Forecast − Actual| ÷ Actual

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Never scoring yourself. Investors who fund you will build this record whether or not you do.

Worth knowing. Keep a rolling record of prior forecasts versus outcomes. A modest projection you consistently hit outweighs an ambitious one you consistently miss. Bounded above at 100% but not below — a forecast double the actual scores 0%, triple scores −100%, and undefined when actual is zero. Use it on revenue lines, not on items that can hit zero.

Every business

13-Week Cash Flow

Thirteen weeks, week by week. Where a cash crunch shows up before it lands.

Weekly: Opening Cash + Receipts − Operating Outflows − Payroll (on its own cadence) = Closing Cash

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Modeling monthly. Payroll on the 15th against a receivable landing on the 28th is invisible at monthly resolution and fatal in practice. The second mistake is modeling an average week — real outflows are lumpy, and the low point is what matters, not the closing balance.

Worth knowing. Built from AR aging, AP aging, payroll dates and debt service. Roll it forward every week. The point of weekly resolution is that payroll and collections land on different days: the average week can look fine while a specific week does not.

Every business

Quality of Earnings Adjustment

What a third-party accountant concludes your earnings are. It usually moves the number.

Reported EBITDA ± Diligence Adjustments = Sustainable EBITDA

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Meeting your first QoE as the seller. Running a sell-side quality of earnings before going to market means you find the adjustments while you can still fix them.

Worth knowing. Under SOP 50 10 8.1 (eff. Oct 1, 2026), mandatory on SBA acquisition loans at $3M+ purchase price, and it must be lender-commissioned — a buyer's own QoE does not satisfy the requirement. Confirm current requirements with your lender before relying on this.

Every business

Pricing & Mix

What you charge, what it costs, and what is quietly carrying the business.

Markup vs. Margin

The most expensive arithmetic mistake on Main Street. A 30% markup is a 23.1% margin, and owners price a whole year on the difference.

Margin % = (Price − Cost) ÷ Price · Markup % = (Price − Cost) ÷ Cost

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Adding a 30% markup and believing you earned a 30% margin. You earned 23.1%. On $1M of revenue that is a $69,000 hole you will look for in the wrong place all year.

Worth knowing. Target-margin → markup: 30% margin needs a 1.43× multiplier · 40% needs 1.67× · 50% needs 2.00× (keystone). Convention, not survey data — the arithmetic is exact.

Retail & e-commerce · Construction & trades · +2: Restaurants & hospitality, Manufacturing

Price Change Break-Even Volume

How much more you have to sell to survive a discount, or how much you can afford to lose on a price increase.

Volume change needed = −ΔP ÷ (Contribution Margin % + ΔP)

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Testing the discount against gross margin instead of contribution margin — it makes the required volume lift look smaller than it is. And assuming the discount only reaches new buyers; it reaches everyone who would have paid full price.

Worth knowing. At a 30% contribution margin a 10% discount requires roughly 50% more volume just to stand still. At 40% CM a 10% price rise lets you lose 20% of volume and come out level. Method per Nagle & Müller, The Strategy and Tactics of Pricing.

Retail & e-commerce · Restaurants & hospitality · +1: Professional services & agencies

Prime Cost

The single control number in food service, and a good one for any business where materials and labor are most of the cost.

Prime Cost = COGS + Total Labor (including payroll taxes and benefits) · ÷ Sales

Where you want to land weak → strong

What to know

Where it breaks. Leaving payroll taxes, workers' comp and benefits out of the labor half. That alone understates prime cost by 3–6 points and moves an operator from 'problem' to 'fine' on paper. Second: running it monthly. Monthly prime cost is a post-mortem — it has to be weekly.

Worth knowing. Target 60–65% of sales; limited-service should land below full-service. National Restaurant Association 2025 Operations Data Abstract (Aug 2025, 900+ operators, 2024 data): full-service labor 36.5% median — 34.2% for profitable operators, 42.9% for loss-making. Limited-service 31.7% median. That 6.1-point labor gap between profitable and unprofitable is the number to hold onto.

Restaurants & hospitality

Actual vs. Theoretical Cost Variance

Separates a pricing problem from an execution problem. Puts a dollar figure on waste, over-portioning, theft and comped items.

Theoretical = Σ(Units Sold × Recipe Cost) · Variance % = (Actual − Theoretical) ÷ Sales

Where you want to land weak → strong

What to know

Where it breaks. Expressing variance as a percentage of COGS instead of sales — that inflates it roughly threefold and makes the published bands useless. Second: counting inventory on a different day each period, which manufactures variance that isn't there.

Worth knowing. Under 2% is well controlled · 2–3% acceptable · 3–5% needs work · above 5% investigate now. Practitioner convention, consistent across restaurant-tech sources; no published dataset.

Restaurants & hospitality

Product & Menu Mix

Which items to push, reprice, rework or cut. The highest-return pricing lever most owners never pull.

Item CM $ = Price − Variable Cost · Weighted CM = Σ(Item CM × Mix %)

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Ranking by margin percentage instead of contribution dollars. A $4 coffee at 85% contributes $3.40; a $28 entrée at 65% contributes $18.20. Percentage-ranking tells you to push the coffee and cut the entrée, which is how a business engineers itself into insolvency.

Worth knowing. Kasavana & Smith menu-engineering convention (1982), still the practitioner default: an item is 'popular' above (1 ÷ number of items) × 0.70 of total units. Star = high margin and high volume · Plowhorse = low margin, high volume · Puzzle = high margin, low volume · Dog = neither.

Restaurants & hospitality · Retail & e-commerce

Labor & Capacity

What an hour costs, what it earns, and whether the next hire pays for itself.

Labor Efficiency Ratio

Whether your people generate enough gross profit to carry your overhead, and whether the next hire pays for itself.

LER = Gross Profit ÷ Fully Burdened Direct Labor Cost

Where you want to land weak → strong

What to know

Where it breaks. Using revenue instead of gross profit. Revenue per employee flatters any business that passes through materials or subcontractors — a contractor at $3M revenue with $1.8M of materials looks efficient and is drowning. Second: leaving the owner's labor out. If the owner works sixty hours and takes distributions, this number is fiction.

Worth knowing. Greg Crabtree (Simple Numbers, Straight Talk, Big Profits, 2011) popularized it and deliberately declines to publish a universal target; he benchmarks against your own rolling 12-month trend. The repeated working targets of 2.0× direct and 4.0× management are practitioner convention with no dataset behind them — treat them as a starting point, not a standard.

Professional services & agencies · Construction & trades · +4: Restaurants & hospitality, Healthcare, Manufacturing, Logistics

Burden Rate & Cost per Productive Hour

What one hour of an employee costs you. It feeds every quote, every price, every hire.

Burden % = (Total Cost − Wages) ÷ Wages · Cost/hr = Total Cost ÷ Productive Hours

Where you want to land weak → strong

What to know

Where it breaks. Dividing by 2,080 hours. The denominator has to be productive hours — take out PTO, holidays, training, travel and shop time. A tech paid for 2,080 who bills 1,400 costs roughly 48% more per billable hour than the 2,080 figure suggests. This one error underprices more trade work than anything else on this page.

Worth knowing. BLS Employer Costs for Employee Compensation, March 2026 (released June 12, 2026): private-industry total compensation $46.60/hr, wages $32.60 (69.9%), benefits $14.01 — a 30.1% load, or a 1.43× multiplier. The familiar 1.25–1.40× rule of thumb is low against current data. Construction runs 35–60% depending on trade; employer FICA is 7.65% to the $184,500 Social Security wage base (SSA, 2026).

Construction & trades · Professional services & agencies · +2: Manufacturing, Logistics

Break-Even Hourly Rate

The lowest hourly rate that does not lose money, and the rate that hits your target margin.

Break-Even Rate = (Burdened Direct Labor + Overhead) ÷ Billable Hours Actually Sold

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Recovering overhead across available hours rather than historically achieved billable hours. Spread overhead over 2,080 and sell 1,400, and you under-recover a third of your overhead every year while wondering why a 30%-gross-margin business has no profit.

Worth knowing. Method is practitioner convention. ServiceTitan's worked example: 5 techs × 583 billable hours = 2,916 hours; $81,648 burdened labor + $100,000 overhead ÷ 2,916 = $62.29 break-even per sold hour. Note that implies about 28% billable utilization against 2,080 available hours — realistic for residential service, and a useful shock.

Professional services & agencies · Construction & trades

Utilization, Realization & Effective Rate

Whether to hire, whether to raise rates, and which clients are quietly unprofitable.

Utilization = Billable ÷ Available · Realization = Billed ÷ Worked · Effective Rate = Fees ÷ All Hours

Where you want to land weak → strong

What to know

Where it breaks. Measuring utilization and never realization. A shop at 80% utilization and 70% realization is worse off than one at 70% and 95%. Owners chase the visible number and bleed on the invisible one — scope creep, write-offs and courtesy discounts.

Worth knowing. Billable utilization fell to 66.4% in 2025, the lowest in the survey's history, against an optimal threshold near 75%; project margin 37.7%; revenue per billable consultant $210K, up 6% year over year. SPI / Deltek 2026 Professional Services Maturity Benchmark.

Professional services & agencies · Healthcare

Capacity Utilization

How much of your capacity you are already using, and so whether the fix is more marketing, higher prices, longer hours, or more space.

Utilization = Units Sold ÷ Units Available · Revenue per Available Unit = Revenue ÷ Capacity Units

Where you want to land weak → strong

What to know

Where it breaks. Averaging across the whole week. A restaurant at 45% average seat utilization may be at 95% Friday and Saturday and 20% Monday to Wednesday. The average says add capacity; the daypart says change your Tuesday pricing. Run this by day or daypart or it will actively mislead you.

Worth knowing. Capacity units are seat-hours, chair-hours, room-nights, bay-hours, class slots or truck-days. RevPASH originates in Sheryl Kimes' Cornell revenue-management work; the generalization to gyms, salons, clinics and trades is convention. Restaurant table-turn convention: 1.5–2 turns for casual dining at dinner, 3+ for fast casual.

Manufacturing · Logistics · +2: Healthcare, Restaurants & hospitality

Occupancy Cost Ratio

Sign, renew, renegotiate or walk. And what the space has to earn to justify itself.

Occupancy % = (Base Rent + CAM + Taxes + Insurance + Percentage Rent) ÷ Gross Sales

Where you want to land weak → strong

What to know

Where it breaks. Comparing base rent only. CAM, triple-net taxes and insurance routinely add 25–40% on top, and percentage-rent clauses add more as you grow. Owners sign to a 7% base rent and operate at a 10% all-in occupancy cost.

Worth knowing. Retail convention targets base rent at 5–10% of gross annual sales, with the full range across business types running 2–20%; restaurants 6–10%, salons 8–12%, professional services tolerate up to ~15%. These are broker convention, not survey data — the commercial-real-estate sources that publish the formula decline to publish healthy ranges.

Retail & e-commerce · Restaurants & hospitality · +1: Healthcare

Cost of Employee Turnover

What losing someone costs, against what keeping them would have.

Per departure = Separation + Vacancy Coverage + Recruiting + Onboarding + Ramp-Up Loss

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Counting only the job ad and the recruiter fee — usually under a fifth of the real cost. The dominant components are vacancy coverage (overtime at 1.5×, or revenue simply not earned) and the ramp period. A restaurant replacing a line cook counts a $200 ad and ignores six weeks of a slower kitchen.

Worth knowing. The familiar '50–200% of salary' figure is repeated everywhere and traces back to a 2012 Center for American Progress study; it is not a current, primary benchmark. This calculator builds the number from your own components instead, which is both more defensible and more useful. Use the 50–200% range only as a sanity check on the result.

Restaurants & hospitality · Retail & e-commerce · +2: Healthcare, Logistics

Overtime vs. a New Hire

Whether to cover the extra work with overtime or add a person. The comparison only works per hour, because a hire brings capacity you may not be able to fill.

OT cost/hr = Regular Rate × 1.5 × (1 + variable burden) · Hire cost/hr = Loaded Cost ÷ Productive Hours

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Using the base hourly rate as the FLSA 'regular rate'. If you pay a nondiscretionary bonus or a shift differential and compute overtime on base pay alone, you have underpaid — the most common wage-and-hour class-action trigger, and back pay is doubled as liquidated damages. Separately: comparing a few overtime hours against a full-time salary and concluding overtime always wins. Compare per hour, then ask whether you can fill the rest of the year.

Worth knowing. Overtime carries only variable burden — FICA, workers' comp, SUTA under the state base. Health premiums and most fixed benefits do not scale with hours, which is why overtime is usually cheaper per hour than it looks. The real question is rarely the hourly rate: it is whether you have enough sustained work to fill a new hire's whole year.

Watch. The 2026 'no tax on overtime' deduction ($12,500 single / $25,000 MFJ, phasing out from $150K/$300K MAGI, tax years 2025–2028) is an employee income-tax deduction on the premium half only. It does not reduce employer FICA, FUTA, SUTA or workers' comp — overtime did not get cheaper for the business, and employers picked up a new reporting burden.

Construction & trades · Manufacturing · +2: Logistics, Restaurants & hospitality

Cost of Capital

What money costs once the fees and factor rates are in it.

Loan Payment & True APR

What a loan costs once the fees are in it. The only basis on which two offers can be compared.

Payment = P·r(1+r)ⁿ ÷ ((1+r)ⁿ−1) · True APR solves for i where Net Proceeds = Σ Payment ÷ (1+i)ᵗ

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Comparing a stated rate to an APR, and assuming a '10% loan' costs 10% of principal in total interest. On a fully amortizing loan the average balance is about half the principal, so a five-year 10% loan costs roughly 27% of principal in total — not 50%. Owners optimize the monthly payment and buy more total interest.

Worth knowing. Bank prime was 6.75% at September 2, 2026 (Federal Reserve H.15). SBA 7(a) Working Capital Pilot caps run base rate +6.5% on loans ≤$50K down to +3.0% above $350K — roughly a 9.75–13.25% band at that prime, which is the right yardstick for anything else you are offered.

Every business

Factor Rate → True APR

What a merchant cash advance or invoice-factoring line costs, on the same basis as a bank loan.

Repayment = Advance × Factor · True APR solves the actual daily/weekly payment stream, not the headline

Where you want to land weak → strong

What to know

Where it breaks. Reading '1.3 factor' as '30% interest'. It is about 30% of face over a period in which you hold, on average, roughly half the money. Even the standard cost ÷ advance × 365 ÷ days formula that most calculators use materially understates the APR, because it treats the whole principal as outstanding for the whole term while daily remittances retire it continuously.

Worth knowing. Factor rates run 1.1 to 1.5. The Fed's 2026 Small Business Credit Survey (published March 3, 2026) found 60% of firms borrowing from online lenders said actual costs were higher than expected, against 37% at small banks and 32% at large banks — online fintech share of applicants rose from 17% in 2020 to 29% in 2025.

Watch. Shorter terms make an advance MORE expensive, not less — the opposite of every intuition about loans. The same 1.35 factor is roughly 70% APR over twelve months and roughly 139% over six. If you are offered a renewal, check whether the payoff of the existing advance includes the unearned portion of the original factor: rolling one advance into the next charges a factor on money you have already paid for.

Restaurants & hospitality · Retail & e-commerce

Early-Payment Discount

Whether to take a supplier's discount, and what it costs you to offer one to your own customers.

Annualized = [d ÷ (1 − d)] × [365 ÷ (net days − discount days)]

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Two. 'It's only 2%' — it is 37% annualized. And paying on day eighteen: you have paid the full price and captured none of the float. Either pay on day ten or ride to day thirty; there is no partial credit.

Worth knowing. 2/10 net 30 is 37.2% annualized (44.6% compounded). Others: 1/10 net 30 = 18.4% · 2/10 net 45 = 21.3% · 3/10 net 30 = 56.4%. With bank prime at 6.75% and a line of credit near 10%, borrowing to take 2/10 net 30 is almost always correct.

Construction & trades · Manufacturing · +1: Retail & e-commerce

Card Processing Effective Rate

What card acceptance costs, and how much of your gross profit it eats.

Effective Rate = All Processing Fees ÷ Card Volume · Per ticket = rate % + (fixed fee ÷ average ticket)

Where you want to land weak → strong

What to know

Where it breaks. Comparing headline rates instead of computing the effective rate off an actual statement. Flat-rate pricing is dominated by the fixed per-transaction fee at small ticket sizes: at 2.6% + $0.10, a $10 ticket costs 3.6% and a $200 ticket costs 2.65%. A coffee shop and a contractor on the same processor pay very different rates.

Worth knowing. Interchange typically runs 1.15–3.15% depending on card type and how the transaction is entered; all-in effective rates for small merchants usually land between 2.2% and 3.5%. Rewards and corporate cards sit at the top of the range, so B2B merchants run structurally higher.

Restaurants & hospitality · Retail & e-commerce

Equipment: Lease vs. Buy

Which way a piece of equipment costs less after tax, and what rate is buried in the lease quote.

Buy = Price − Depreciation Tax Shield − PV(Salvage) · Lease = PV(Payments × (1 − tax rate))

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Comparing the monthly lease payment to the monthly loan payment. That ignores the residual — you own an asset at the end of one and nothing at the end of the other. And a $1-buyout lease is not a lease: for tax purposes it is a conditional sale, so you depreciate the asset and deduct interest, not the payments.

Worth knowing. 2026 tilts hard toward buying for a profitable business: 100% bonus depreciation is permanent for property acquired after January 19, 2025 under OBBBA, and §179 allows $2,560,000 with phase-out beginning at $4,090,000 (Rev. Proc. 2025-32). §179 is limited to business income and carries forward; bonus depreciation is not so limited and can create an NOL instead.

Construction & trades · Manufacturing · +2: Logistics, Healthcare

Owner Pay & Tax

What is yours, what is the IRS's, and how the election changes the split.

Quarterly Tax Set-Aside

What share of every dollar that lands in the account belongs to the IRS. A number you can work with weekly.

SE tax on 92.35% of profit + income tax on (profit − ½ SE − QBI − standard deduction)

Where you want to land weak → strong

What to know

Where it breaks. Applying the percentage to revenue instead of net profit. After that: missing the 110% safe-harbor step-up when prior-year AGI was over $150,000, which is the single most common penalty cause for a growing business, and forgetting state estimates entirely.

Worth knowing. Federal only, 2026, pass-through owner. Uses the verified constants: SE 15.3% on 92.35% of net profit, Social Security wage base $184,500 (SSA), standard deduction $16,100 single / $32,200 MFJ and the IR-2025-103 brackets, §199A threshold $201,750 / $403,500 (Rev. Proc. 2025-32). Safe harbor is 90% of the current year or 100% of the prior year — 110% if prior-year AGI exceeded $150,000. The familiar 'save 25–30%' rule is federal-only and breaks in any income-tax state. Run at these constants, a pass-through owner with $100K–$250K of profit and no other income typically lands between 24% and 29% federal, but the answer moves several points with filing status, spouse income and whether §199A survives.

Watch. The four estimate periods are not equal in length — April 15 covers three months, June 15 two, September 15 three and January 15 four. A business that earns most of its money in Q4 and pays four equal installments still gets penalized for the earlier quarters. If your income is lumpy, ask your preparer about the annualized income installment method on Form 2210 Schedule AI.

Every business

Your True Marginal Rate

What the next dollar of profit costs you. Owners quote their bracket and are off by six to nine points.

Below the wage base: 0.1413 + 0.7435 × bracket · Above it: 0.0268 + 0.7893 × bracket

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. Quoting the bracket and forgetting SE tax entirely, then using that wrong number to decide on equipment, retirement contributions and whether a spend is 'worth it after tax'.

Worth knowing. The next dollar of Schedule C profit gets hit by SE tax, then half of that SE tax is deducted, then QBI is reduced by the same deduction, then 20% of QBI comes off. Federal only, 2026. Below the $184,500 Social Security wage base a 22%-bracket owner is deciding at 30.5%; a 24%-bracket owner at 32.0%.

Watch. Your marginal rate FALLS when you cross $184,500 of net self-employment earnings, because the 12.4% Social Security component switches off. If your income is lumpy, that is an argument for pushing income into a year you are already over the base.

Every business

S-Corp Salary vs. Distribution

Whether electing S-corporation status pays for itself, and what it saves at the salary you are planning to run.

FICA saved ≈ 15.3% × (0.9235 × profit − salary) − incremental cost of the election

Where you want to land

Your own trend is the benchmark here. Run it across several periods and watch the direction.

What to know

Where it breaks. A zero or nominal salary on substantial profit — the exact fact pattern the IRS reclassifies. And forgetting that lower W-2 wages shrink Solo 401(k)/SEP contribution room and reduce future Social Security benefits.

Worth knowing. There is no statutory or IRS basis for the '60/40 rule' — the standard is comparable-market compensation for the services actually performed. IRS guidance (S Corporation Compensation and Medical Insurance Issues, updated March 3, 2026) lists nine factors and cites Watson v. United States. Incremental cost typically runs $1,500–$4,500 a year for payroll service, the 1120-S and state entity taxes; California adds an $800 minimum franchise tax plus a 1.5% S-corp tax.

Watch. Above the §199A threshold ($201,750 single / $403,500 MFJ) the conventional advice inverts. The non-SSTB QBI limit is 50% of W-2 wages, so cutting salary destroys deduction: at a 32% bracket you lose 16¢ of QBI per dollar of salary cut, against 2.9¢ of Medicare saved once you are past the wage base. For a high-income non-SSTB owner, the right move is to RAISE salary, not cut it.

Every business

Countabl

The number you couldn't produce is the one to fix first.

If a calculation here came out blank because the data isn't in your books, that's a bookkeeping structure problem, not a math problem, and it's what stalls a raise, a loan or a sale. We build the model and clean the books underneath it, so every number on this page comes out of your own system on demand.

Book office hours → See what we do

Reference

Every term on this page, defined.

Finance runs on shorthand, and shorthand is how an owner ends up nodding along to a number they could not recompute. Each card carries the terms it uses; this is all of them in one place.

↑ Back to the calculations
1120-S
The federal income tax return an S corporation files.
13-week cash flow
A week-by-week forecast of cash in and cash out over the next quarter. Where a crunch shows up before it lands.
2/10 net 30
Supplier shorthand: take 2% off if you pay within 10 days, otherwise the full amount is due in 30.
504
The SBA program for real estate and major equipment, funded jointly by a bank and a Certified Development Company.
7(a)
The SBA's main guaranteed loan program, used for working capital, acquisitions and refinancing.
ACV Annual contract value
What one customer contract is worth over a year. Used to segment customers by size.
Add-back
A cost added back to reported profit because a buyer would not incur it — the owner's above-market salary, a one-time legal bill. Undocumented add-backs get removed in diligence.
AGI Adjusted gross income
Total income less specific adjustments. The figure most tax thresholds key off.
AP Accounts payable
Money you owe suppliers but have not yet paid.
APR Annual percentage rate
The true annual cost of borrowing with fees included. The only basis on which two loan offers can be compared.
AR Accounts receivable
Money customers owe you but have not yet paid.
ARPA Average revenue per account
Total recurring revenue divided by the number of customers, for a given period.
ARR Annual recurring revenue
Contracted recurring revenue over twelve months. Normalized monthly recurring revenue times twelve, not last year's total sales.
B2B Business to business
Selling to other companies rather than to consumers.
BBB Better Business Bureau
Its Wise Giving Alliance publishes the accountability standards many funders judge non-profits against.
Benchmarkit
A benchmarking firm publishing annual B2B SaaS operating metrics.
BizBuySell
A small-business-for-sale marketplace that publishes a quarterly transaction report.
BLS U.S. Bureau of Labor Statistics
The federal agency that publishes wage, benefit and employment cost data.
Bootstrapped
Funded from revenue and the owners' own money rather than outside investment.
Burden rate
Everything an employee costs beyond their wage — payroll taxes, insurance, benefits, workers' comp — as a percentage of that wage.
Burn multiple
Net cash burned for every dollar of new recurring revenue added. Lower is better.
CA Current assets
Cash and anything else expected to turn into cash within twelve months.
CAC Customer acquisition cost
Everything spent to win one new customer — ad spend plus the salaries, benefits and tools behind it.
CAGR Compound annual growth rate
The single yearly rate that would take you from the starting figure to the ending figure over the period. It smooths a lumpy run into one number.
CAM Common area maintenance
The landlord's charge for shared costs — parking, landscaping, common utilities — billed on top of base rent.
Capex Capital expenditure
Money spent on long-lived assets — equipment, vehicles, buildout — rather than on running costs.
Carrying cost
The annual cost of holding inventory: capital tied up, storage, insurance, obsolescence and retail shrink.
CCC Cash conversion cycle
Days inventory plus days receivable minus days payable. How long your cash is tied up between paying out and getting paid.
CDC Certified Development Company
A nonprofit licensed by the SBA to underwrite and fund the second-lien portion of a 504 loan.
ChartMogul
A subscription analytics company that publishes retention benchmarks drawn from its customer base.
Churn
Customers or revenue lost in a period. Logo churn counts relationships; revenue churn counts dollars.
CL Current liabilities
Everything owed within the next twelve months.
CM Contribution margin
What one more sale leaves after every cost that moves with it, including variable selling costs. The number that should set your prices.
COGS Cost of goods sold
The direct cost of delivering what you sold — materials, direct labor, hosting, delivery. Everything else is operating expense.
Cohort
A group of customers who started in the same period, tracked together over time so you compare like with like.
Contraction
Revenue lost from customers who stayed but spent less. Distinct from churn, and often mistaken for it.
Covenant
A condition in a loan agreement — a ratio to maintain, a report to file. Breaching one can make the loan callable even if every payment is current.
CPA Certified Public Accountant
A state-licensed accountant. Countabl is not a CPA firm and does not provide tax, audit or attest services.
CY Calendar year
A year running January to December, as distinct from a fiscal year.
D&A Depreciation and amortization
The accounting write-down of assets over their useful lives. A non-cash expense.
DealStats
A database of completed private-company transactions, used to source valuation multiples.
Deltek
The professional-services software firm that now publishes the SPI Research benchmark.
Dilution
The fall in your ownership percentage when new shares are issued.
DIO Days inventory outstanding
The average number of days inventory sits before it sells.
DPO Days payable outstanding
The average number of days you take to pay your suppliers.
DSCR Debt service coverage ratio
Cash available for debt service divided by the principal and interest due. The single number that decides whether a bank lends.
DSO Days sales outstanding
The average number of days between invoicing a customer and collecting the cash.
Earnout
Part of the price paid later, only if the business hits agreed targets. Often where customer-concentration risk gets pushed.
EBIT Earnings before interest and taxes
Operating profit after depreciation and amortization but before financing costs and tax.
EBITDA Earnings before interest, taxes, depreciation and amortization
Operating profit before financing costs and accounting choices. The earnings base most buyers and every lender start from.
Effective rate
What you truly earn per hour after utilization and realization are applied to your headline rate.
Employee turnover
Staff leaving and being replaced. In American usage turnover means people, never revenue.
Equity value
What actually reaches the seller: enterprise value less debt, plus cash, after the working capital adjustment, escrow and fees.
Escrow
Part of the price held back after closing to cover claims that surface later.
EV Enterprise value
The value of the whole business before debt and cash are settled. Not what the seller receives.
Expansion
Extra revenue from customers you already have — upgrades, added seats, higher usage.
Factor rate
The multiplier a merchant cash advance quotes instead of an interest rate. It hides the term, so a shorter payback makes it more expensive, not less.
FCCR Fixed charge coverage ratio
Coverage of every fixed obligation, not just debt — leases, preferred dividends and, in some agreements, owner distributions.
FCF Free cash flow
Cash left after running the business and paying for the equipment and software it needs. What a buyer is really buying.
FICA Federal Insurance Contributions Act
The payroll tax funding Social Security and Medicare, split between employer and employee.
Float
The days between when you owe money and when you actually part with it.
FLSA Fair Labor Standards Act
The federal law setting minimum wage, overtime and recordkeeping rules.
Forecast accuracy
How close your projections came to what happened, scored over time so the next forecast can be believed.
FTE Full-time equivalent
One full-time headcount, or the sum of part-time hours that add up to one.
Fully loaded
A cost with everything on top of the base included — payroll taxes, benefits, tools, space and recruiting, not just salary.
FUTA Federal Unemployment Tax Act
The federal unemployment payroll tax, paid by the employer.
G&A General and administrative
Overhead: finance, legal, human resources, insurance, rent and the rest of running the company.
GAAP Generally Accepted Accounting Principles
The standard U.S. accounting rulebook. Lenders and buyers assume it unless you tell them otherwise.
GF Data
A subscription database of private-equity-sponsored deals in the $10–250M range.
GMROI Gross margin return on inventory investment
Gross profit earned per dollar of inventory carried. Which categories deserve your buying dollars.
Gross burn
Total cash going out each month, before any revenue is counted.
GRR Gross revenue retention
Net revenue retention with upgrades stripped out. It can never exceed 100%, which makes it the honest floor.
H.15 Federal Reserve Statistical Release H.15
The Federal Reserve's published table of selected interest rates, including bank prime — the base most variable business loans are priced off.
Headcount
The number of people employed, used as a planning unit for cost and capacity.
IBBA International Business Brokers Association
The trade body whose quarterly Market Pulse survey reports what broker-intermediated small businesses actually sell for.
ICONIQ
An investment firm whose periodic reports benchmark growth-stage software operating metrics.
Inventory turns
How many times inventory sells through and is replaced in a year.
IRS Internal Revenue Service
The federal tax authority.
Job fade
Margin quietly disappearing on a job as it runs — the reason the WIP schedule is worth keeping current.
Keystone
Retail shorthand for doubling cost to set the price — a 100% markup, which is a 50% margin.
LER Labor efficiency ratio
Gross profit divided by fully burdened direct labor cost. Whether your people generate enough margin to carry your overhead.
Liquidation preference
An investor's contractual right to be paid before common shareholders at a sale, and how much.
LPRC Loss Prevention Research Council
The research body that co-publishes shrinkage data with the National Retail Federation.
LTV Lifetime value
The gross profit one customer is expected to produce before they leave.
MAGI Modified adjusted gross income
Adjusted gross income with certain deductions added back, used to phase out particular tax benefits.
Magic number
New recurring revenue produced per dollar of sales and marketing spend. Above 1.0 means the engine pays for itself within the year.
Margin
The percentage of the selling price that is profit.
Markup
The percentage added to cost to reach the price. Not the same as margin — a 30% markup is a 23.1% margin.
MFJ Married filing jointly
The filing status for a married couple filing one return together.
MRR Monthly recurring revenue
The contracted, repeating revenue booked in a month. One-time fees and services work are excluded.
Net burn
Cash out minus cash in — what the balance actually falls by each month. When someone says burn, this is usually what they mean.
NOL Net operating loss
A tax loss larger than income, carried forward to offset profit in later years.
NRF National Retail Federation
The retail industry trade association, co-publisher of the National Retail Security Survey.
NRR Net revenue retention
What last year's customers are worth this year, including upgrades, downgrades and cancellations, but excluding anyone new. Above 100% means the base grew on its own.
NWC Net working capital
Working capital as a deal defines it — receivables plus inventory plus prepaids, less payables and accruals. The figure a buyer sets a target against.
OBBBA One Big Beautiful Bill Act
The 2025 federal tax law that, among other changes, made 100% bonus depreciation permanent for property acquired after January 19, 2025.
Occupancy cost
Base rent plus common area maintenance, taxes, insurance and percentage rent, as a share of sales.
One-time revenue
Revenue from a single sale or project with nothing contracted behind it.
Open-to-buy
The budget available to purchase new inventory in a period, given what you already own and expect to sell.
Operating reserve
Unrestricted cash a non-profit can spend if funding stops, expressed as months of operating expense.
OpEx Operating expense
The cost of running the business that is not direct cost of delivery — rent, admin, most salaries, software.
Option pool
Shares set aside for future employee grants. Created pre-money, the existing shareholders fund it alone.
OT Overtime
Hours paid at a premium rate, generally 1.5× regular pay under federal rules.
P&L Profit and loss statement
The income statement: revenue, costs and what is left, over a period.
Payback period
How many months of gross profit it takes to earn back what you spent acquiring the customer.
PE Private equity
Investment firms that buy controlling stakes in established companies. They pay different multiples from individual buyers, which is why the dataset matters.
Peg
The target level of working capital a seller must deliver at closing, set from the company's own history. Deliver less and the price is adjusted down.
Percentage-of-completion
Recognizing revenue on a long job in proportion to the work done, rather than when it is billed or paid.
PLG Product-led growth
A model where the product itself drives sign-up and expansion, usually self-serve, with little or no sales contact.
Pre-money
A company's agreed value before new investment goes in. Post-money is that figure plus the new money.
Prime cost
Food and beverage cost plus total labor cost, as a share of sales. The single control number in food service.
PTO Paid time off
Vacation, holiday and sick hours — paid, but not productive, which is why they come out of the denominator.
PV Present value
What a future stream of money is worth today, once you discount it for the time and risk between now and then.
QBI Qualified business income
The pass-through profit eligible for the Section 199A deduction of up to 20%.
Quality of earnings
An independent accountant's review of whether reported profit is real and repeatable. Usually moves the number.
R&D Research and development
Product and engineering cost.
Ramp
The time a new hire takes to reach full productivity, and the output lost in the meantime.
Realization
The share of billed hours you actually collect at full rate, after write-downs and discounts.
Recurring revenue
Revenue under contract that repeats without a new sale — subscriptions, retainers, maintenance agreements. A customer who happens to reorder is repeat revenue, which prices differently.
Retail shrink
Inventory that vanishes — theft, damage, error — measured as a percentage of sales.
Revolver
A revolving line of credit you can draw on and repay repeatedly, rather than a term loan with a fixed schedule.
Runway
Months until the cash runs out at your current rate of burn.
S corporation
A tax election, not a company type. Profit passes through to the owner, who must take reasonable W-2 wages first.
S&M Sales and marketing
Everything spent to win customers — people, programs, tools and commissions.
SaaS Capital
A lender to recurring-revenue software companies that runs an annual private-company survey.
SAFE Simple Agreement for Future Equity
An investment that buys no shares now and converts to equity at the next priced round, usually with a valuation cap or a discount. It is not debt and carries no interest or maturity date.
Safe harbor
Paying a set share of last year's or this year's tax through the year to avoid an underpayment penalty, whatever the final bill turns out to be.
SBA U.S. Small Business Administration
The federal agency that guarantees the 7(a) and 504 loan programs. Its rules set what banks can and cannot approve.
Schedule AI Annualized Income Installment Method
The Form 2210 schedule that lets a business with uneven income match its estimated tax payments to when the income was actually earned.
Schedule C
The federal form a sole proprietor uses to report business profit or loss.
SDE Seller's discretionary earnings
Pre-tax profit plus one working owner's full compensation, interest, depreciation and one-off costs. What a single owner-operator actually takes home.
SE Self-employment tax
Social Security and Medicare tax paid by the owner of an unincorporated business, covering both halves — 15.3% on 92.35% of net profit.
SEP Simplified Employee Pension
An employer-funded retirement plan for the self-employed and small employers. Contribution room is tied to compensation.
SMB Small and medium-sized business
Smaller companies, as distinct from enterprise buyers. Where the benchmark data differs, this page says so.
SOP Standard Operating Procedure
The SBA's lending rulebook. SOP 50 10 is the version that governs 7(a) and 504 origination.
SPI SPI Research
The professional-services research firm, now part of Deltek, behind the annual Professional Services Maturity Benchmark.
SSA Social Security Administration
The federal agency that sets and publishes the Social Security wage base each year.
SSTB Specified service trade or business
A category — law, accounting, consulting, health and others — whose owners lose the Section 199A deduction above an income threshold.
Surety
The bonding company that guarantees a contractor will complete a job. It underwrites off working capital and the WIP schedule.
SUTA State Unemployment Tax Act
The state unemployment payroll tax, paid by the employer at a rate that varies by state and claims history.
Table turns
How many times a restaurant seat is filled again in a service. A different sense of the word from inventory turns.
Utilization
The share of paid hours that are billable.
Variance
The gap between what you budgeted and what happened.
VC Venture capital
Investors who take minority stakes in high-growth companies.
W-2
The wage statement an employer issues to an employee. Owner W-2 wages matter for both the S-corp test and the Section 199A limit.
Waterfall
The order in which sale proceeds are paid out, class by class, until nothing is left.
WC Working capital
Current assets minus current liabilities. What you own that turns to cash within a year, less what falls due in the same window.
WIP Work in progress
Jobs started but not finished. The schedule that shows whether you have billed ahead of the work or behind it.

Methodology

On the benchmarks

Ranges are drawn from SaaS Capital's 2026 survey, Benchmarkit and Aleph CY-2025 actuals, High Alpha, ICONIQ, IBBA Market Pulse Q1 2026, BizBuySell Q1 2026, DealStats, GF Data, and SBA SOP 50 10 8 / 8.1. Where practitioner convention stands in for published data — LTV:CAC, debt-to-EBITDA ceilings, customer-concentration discounts — the entry says so.

Benchmark against the dataset that describes your business, not the one with the flattering number. Broker-intermediated deals, PE-sponsored deals and all-transaction databases report very different multiples for the same company. Applying the wrong one is the most expensive error on this page.

Reading the bands. Where a range appears as 20–30%, the upper bound is exclusive: 30% falls in the next band up. Bands run worst to best, left to right, and the marked segment is where your result landed. Several are calibrated to software companies at scale; the note under each one tells you when that's true.

One item is time-sensitive. SBA SOP 50 10 8.1 takes effect October 1, 2026, raising required coverage on acquisition and owner-buyout loans to 1.25× and prohibiting post-closing projections. Anyone mid-acquisition should note the trigger is the SBA loan number issuance date, not the application date. Confirm current requirements with your lender before relying on any figure here.

Every field starts filled with illustrative values. You can see how a calculation behaves before you put your own numbers in; they are a teaching example, not one company's accounts.

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This is a reference and a calculator, not legal, tax, accounting or investment advice, and no benchmark on it is a substitute for judgment about your own business.